Who We Are

thoravinexa operates as a financial services platform, helping individuals and businesses manage their finances through innovative tools and resources. We're based at St Michael's Centre, North Rd, Stoke Gifford, Bristol BS34 8PD, United Kingdom, and we take our responsibility to protect your personal data seriously.

This privacy policy applies to all services offered through thoravinexa.com and explains how we handle your information in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we may collect various types of information directly from you:

• Contact details including your name, email address, phone number, and postal address
• Account credentials such as usernames and encrypted passwords
• Financial information necessary for our services, including bank account details and transaction history
• Identity verification documents when required for security purposes
• Communication records when you contact our support team

Automatically Collected Information

Our systems automatically gather certain information about how you interact with our platform:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, features used, and time spent on our platform
• Location data based on your IP address or device settings
• Cookie data that helps us remember your preferences and improve your experience

How We Use Your Information

We process your personal data for several specific purposes, always ensuring we have a lawful basis for doing so:

• Processing transactions and maintaining accurate financial records
• Providing customer support and responding to your inquiries
• Sending important account notifications and security alerts
• Improving our services through analysis of usage patterns
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Your Rights

Under UK data protection law, you have several important rights regarding your personal information. We've made it straightforward for you to exercise these rights:

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within one month and won't charge a fee unless your request is clearly unfounded or excessive.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share your data in specific circumstances that are essential for providing our services:

• With trusted service providers who help us operate our platform, such as cloud hosting companies and payment processors
• With financial institutions when necessary to process transactions or verify account information
• With regulatory authorities when required by law or to prevent fraud
• With professional advisors such as lawyers and accountants who assist with business operations

Data Security and Retention

Protecting your personal information is paramount to us. We employ multiple layers of security measures to safeguard your data:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access controls ensuring only authorized personnel can access your data
• Secure backup procedures and disaster recovery plans

How Long We Keep Your Data

We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Generally, we keep account information for the duration of your relationship with us, plus seven years afterward to comply with financial record-keeping requirements.

Some information may be retained for longer periods if required by law or for legitimate business purposes such as fraud prevention. When we no longer need your data, we securely delete it from our systems.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you use our services. We use several types of cookies:

• Essential cookies that are necessary for the website to function properly
• Performance cookies that help us understand how visitors interact with our site
• Functional cookies that remember your preferences and settings

You can control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect the functionality of our services.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.